Kindle finds the SSID but will not connect

[ozdolls]

I have had a Kindle for about 8 months and love it. I had no problems connecting it to my WiFi.

I bought a 2nd one for my partner and it sees my SSID but when I enter the password it says "Can't connect". A friend visited over Christmas with a Kindle & we had the same problem.

However I recently bought a smartphone & an iPod & both connected with no probs.

I'm not sure what I am doing wrong. I tried to manually connect but got the same answer - can't connect.

HELP!

Thanks
Ozdolls

[Linjeakel]

Hi, Ozdolls, welcome to Kindleboards!

Hopefully one of our resident wi-fi experts will be along soon to offer some advice. In the meantime, this is a link to the wi-fi troubleshooting section in our FAQs which may be of some help:-

http://www.kindleboards.com/index.php/topic,73465.msg1183665.html#msg1183665

Also, perhaps you could let us know which model Kindle you've manage to connect with and which you're having trouble with in case that has any bearing on the problem.

[Andra]

If you have not restarted your wireless access point in a while that is an easy thing to try. I am not an expert by any means but DH does restart ours when things get weird.

[Morf]

You'll hate me for saying this, but the most likely cause of this is simply finger trouble entering the password! 

Somehow it's always seemed much harder to me to enter my password on the Kindle than on other devices, you need to be extremely careful that you get upper case letters, lower case letters, numbers and punctuation marks correct.

Take advantage of the fact that the Kindle displays each character as you enter it before blanking it out - look at each character and check you've got it right.

Try a couple of times at least, just to be sure.

If there are punctuation marks, make sure you are entering the right ones from the symbol screen - underscore and dash can easily be mixed up, for instance.

If none of that helps, then try a router restart, and as Linjeakel says, let us know what versions the two Kindles are, especially if they are not the same this could be causing the problem.

Also, without telling us your password, let us know which character groups it contains: lower case, upper case, numbers, punctuation. Might give us a hint.

The other troubleshooting step you could take is to tell the existing Kindle to forget the network, then reconnect again - this could give you a hint what's wrong, but on the downside it could leave you with no working Kindles at all! 

[ozdolls]

Thank you for all your help. I don't mind that the idea I could have entered the password wrong - been there, done that a few times. However this time I made sure I had it right & it still wouldn't connect.

In the end I rang Netcomm & they talked me through setting up the wireless network with WPA2-PSK which seems to have done the trick. Like I said I'm a complete newbie to all this so have no idea why the other way wouldn't work. However I will keep my fingers crossed for now.

Thanks again - much appreciated

Ozdolls