G.L. Breedon
Status: Dr. Seuss
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Gender: 
Brooklyn, NY
Posts: 18
What if Sci-Fi married Fantasy and they had a kid?
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« on: February 07, 2012, 09:27:37 AM » |
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Has anyone else had their KDP account deleted by accident?
I logged into my KDP account last night to find that it had been deleted. It had my author name, but everything else had been deleted. No books on the shelf. No reports. No address, no bank info, no nothing. My Author Central account is also deleted. It even asked me to sign the publishing agreement like I was signing in for the first time. I thought I'd made a mistake logging in until I saw my author name at the top of the page (which used to be my first name).
My books are still listed on Amazon.com, so I'm hoping this is just some massive, but temporary, glitch. I've read that KDP has been having trouble reporting sales the last few days, so maybe this is part of that problem.
I've emailed KDP, but the auto email response simply said they were taking longer than usual to respond to emails. I can't find a phone number to actually talk to a human, so there doesn't seem much I can do but wait.
I thought I'd see if anyone else was having the same problem. Hopefully this is only affecting my account.
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Handcrafted Science Fiction and Fantasy   |
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Jon Olson
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« Reply #1 on: February 07, 2012, 09:30:27 AM » |
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Stay away from that ledge.
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sibelhodge
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« Reply #2 on: February 07, 2012, 09:34:01 AM » |
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Argh! How awful! I hope it's just a temporary glitch and you manage to get it sorted out soon.  |
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julie sellers
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« Reply #3 on: February 07, 2012, 09:40:35 AM » |
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Make sure you are logged in with your appropriate email address. Once my friend used my computer and accessed Amazon. She logged me out and logged herself in.
When I went to KDP, it thought she was there to publish a book. I can see where this would happen if you have two Amazon accounts, one for a pen name?
Julie
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Elizabeth Ann West
Status: Lewis Carroll
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Gender: 
Niantic, CT
Posts: 240
Our doubts are traitors...
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« Reply #4 on: February 07, 2012, 09:40:45 AM » |
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Do you use a different email when you buy things from Amazon at all?
I have two email addresses. Back when I signed up for KDp Select, I used my OLD email address as I didn't have my new one yet. When I went to that site, it automatically logged me in. Then one day, the cookie got reset. And I had used a different email address to make an Amazon.com account. My name was there, but CANCELLED was gone. I freaked out. Contacted support.
Do you know you are for sure signing in with the email address you originally used to sign up with KDP select? The Amazon systems are interlinked. So when I'm signed in with my gmail account for example, I can't see my book on KDP select at all. The book shelf is empty.
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 A robotics engineer is engaged to his business partner when a previous one-night stand reappears. Pregnant. And it's his. A contemporary romance from a male POV. |
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Decon
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« Reply #5 on: February 07, 2012, 10:02:22 AM » |
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This once happened to me---or so I thought. I had used the wrong email etc to sign in. Maybe I had 2 accounts and forgotton about one of them? I fired off an email and then felt stupid when I logged on correctly and everything was there.
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G.L. Breedon
Status: Dr. Seuss
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Gender:
Brooklyn, NY
Posts: 18
What if Sci-Fi married Fantasy and they had a kid?
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« Reply #6 on: February 07, 2012, 10:37:55 AM » |
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The email address was my first thought, but I always use a separate browser (IE instead of the usual Firefox) and manually type in the email address, so that's not the problem. What's weird is that if it was the wrong email address it shouldn't have G.L. Breedon as the account name already. It's also weird because it used to say "Geoffrey's Account" and now it says "G.L. Breedon's Account."
Thanks for the support! Glad this isn't happening to anyone else.
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Handcrafted Science Fiction and Fantasy |
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cheriereich
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« Reply #7 on: February 07, 2012, 10:43:26 AM » |
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Oh, wow! I hope it's just a glitch.
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Andrew Biss
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« Reply #8 on: February 07, 2012, 10:54:39 AM » |
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Yikes! Sorry to hear that. I hope it gets resolved quickly. KDP seems to be very glitchy at the moment, so I'm sure they'll be able to get you back on track. Unfortunately, those "It's taking us longer to respond" emails they've been sending out lately are frighteningly accurate.
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Consuelo Saah Baehr
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« Reply #9 on: February 07, 2012, 10:57:26 AM » |
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If you go to your Author's Page and contact them there it gives you an option to contact by mail or by phone. They call you almost immediately. I've had good luck with this - not on the first call but perhaps the follow up. Good luck. That sounds frustrating.
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KayBratt
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« Reply #10 on: February 07, 2012, 11:38:44 AM » |
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Yikes. Sorry about that, I can only imagine the stress. Keep us updated. Fingers crossed!
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Gretchen Galway
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« Reply #11 on: February 07, 2012, 12:11:13 PM » |
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Adding my "yikes". Please keep us posted!
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LisaGraceBooks
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« Reply #12 on: February 07, 2012, 12:31:12 PM » |
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If you go to your Author's Page and contact them there it gives you an option to contact by mail or by phone. They call you almost immediately. I've had good luck with this - not on the first call but perhaps the follow up. Good luck. That sounds frustrating.
They do call you back right away. I've gotten great service when I talk to someone there. They almost always send me to the right department, or put in a work order to the correct department. |
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G.L. Breedon
Status: Dr. Seuss
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Gender:
Brooklyn, NY
Posts: 18
What if Sci-Fi married Fantasy and they had a kid?
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« Reply #13 on: February 07, 2012, 01:12:05 PM » |
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Thanks Consuelo! Problem solved. I called Author Central and spoke to some who helped figure out the what was wrong.
Seems there is a glitch in the Amazon system and if you accidentally try to log in with the wrong password, it will create multiple accounts for your email address. Seems I had 3 accounts with the same email address, but 2 of them were blank. And this caused the correct password to somehow link to a blank account.
I managed to reset the password and my "real" account reappeared. Fortunately the KDP account links to the Author Central account, so it reappeared as well.
I will be very careful when I type my password in from now on.
Thanks for everyone's help and support!
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Handcrafted Science Fiction and Fantasy |
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DRMarvello
Status: Lewis Carroll
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Gender:
Sandpoint, Idaho
Posts: 225
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« Reply #14 on: February 07, 2012, 02:00:08 PM » |
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Seems there is a glitch in the Amazon system and if you accidentally try to log in with the wrong password, it will create multiple accounts for your email address. Seems I had 3 accounts with the same email address, but 2 of them were blank. And this caused the correct password to somehow link to a blank account.
My wife actually uses that feature intentionally. She has two accounts that use the same email address but different passwords. One is an "author" account used just for KDP and author central. The other is a personal purchasing account that is linked to a Kindle. I have to say that, as a database developer, allowing customers to create two different accounts keyed on the same email address and with just the password to differentiate them gives me the heebie-jeebies. Your situation is a perfect case in point as to why that's a bad idea. |
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Alan Petersen
Status: Jane Austen
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Gender:
San Francisco, CA
Posts: 300
More info --->
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« Reply #15 on: February 07, 2012, 07:45:30 PM » |
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Whew, glad it was just a weird glitch!
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Tammie Clarke Gibbs
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« Reply #16 on: February 07, 2012, 08:27:47 PM » |
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So glad that's what it was. I actually did that once myself and figured out I had two accounts. (?)
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  Tammie Clarke Gibbs- Author of these Kindle Bestsellers Does Your Book Cover Need a Makeover? Visit me at http://www.onceuponabookcover today. Look Like a Bestseller -Become a Bestseller |
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*DrDln* (dr.s.dhillon)
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« Reply #17 on: February 07, 2012, 09:53:03 PM » |
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Congratulations! I am glad your problem is solved. If you're using the same browser every time, you have the option to save your password. That way you don't need to enter anything and it will take you to your account. Just book mark the page and just click to log in. That's what I do and is very convenient. All the best.
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David Adams
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« Reply #18 on: February 07, 2012, 10:01:45 PM » |
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I have to say that, as a database developer, allowing customers to create two different accounts keyed on the same email address and with just the password to differentiate them gives me the heebie-jeebies. I also work with databases. I feel cold... so cold. |
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DevonMark
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« Reply #19 on: February 08, 2012, 07:24:49 AM » |
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I also work with databases.
I feel cold... so cold.
Me too. I guess Amazon can't afford our rates... |
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Jon Olson
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« Reply #20 on: February 08, 2012, 08:05:26 AM » |
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Thanks Consuelo! Problem solved. I called Author Central and spoke to some who helped figure out the what was wrong.
Seems there is a glitch in the Amazon system and if you accidentally try to log in with the wrong password, it will create multiple accounts for your email address. Seems I had 3 accounts with the same email address, but 2 of them were blank. And this caused the correct password to somehow link to a blank account.
I managed to reset the password and my "real" account reappeared. Fortunately the KDP account links to the Author Central account, so it reappeared as well.
I will be very careful when I type my password in from now on.
I think there's a button you can click to "stay signed on," so if you use the came computer all the time, you can avoid signing in every time. |
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DRMarvello
Status: Lewis Carroll
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Gender:
Sandpoint, Idaho
Posts: 225
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« Reply #21 on: February 08, 2012, 09:43:24 AM » |
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I also work with databases.
I feel cold... so cold.
Me too. I guess Amazon can't afford our rates...
If they could, perhaps they wouldn't have the reporting problems they've been having lately either.  |
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ETS PRESS
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« Reply #22 on: February 08, 2012, 10:17:47 AM » |
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My email and password is auto filled. There is also a sign in button. It's convenient too.
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meromana
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« Reply #23 on: February 08, 2012, 10:29:02 AM » |
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I have to say that, as a database developer, allowing customers to create two different accounts keyed on the same email address and with just the password to differentiate them gives me the heebie-jeebies. Your situation is a perfect case in point as to why that's a bad idea.
Same here. That's like Database Management 101. The email address alone should be the key field. Email + password? That rates a big DB FAIL. --Maria |
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DRMarvello
Status: Lewis Carroll
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Gender:
Sandpoint, Idaho
Posts: 225
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« Reply #24 on: February 08, 2012, 01:06:45 PM » |
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Same here. That's like Database Management 101. The email address alone should be the key field. Email + password? That rates a big DB FAIL.
--Maria
It's nice to find other devs who write.  Techies have a terrible reputation when it comes to the written word. Hopefully we can show that it's undeserved.  |
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