Miranda7
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« on: June 30, 2009, 10:35:55 AM » |
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I was advised to repost this in this area.
After reading the fine print in both offered policies, I discovered significant differences, some of which I hadn't seen mentioned here, so I thought I'd share what I learned. I verified most of this info with the companies, but please correct me if I am wrong.
Links:
> SquareTrade
> Amazon's Kindle 2 Warranty
> Amazon's Kindle DX Warranty
Cost:
The price of the two warranties including Accidental Damage Protection is close, $65 give or take a few bucks depending on Squaretrade special offers.
Term/Length:
Squaretrade has a term of 3 years total including 1 year manufacturers warranty period
Amazon Service Net has a term of 2 years including 1 year manufacturers warranty period
Deductible/Warranty:
Squaretrade's requires a $50 deductible and a 30 day waiting period after warranty purchase before filing a claim for accidental damage. There is no deductible or waiting period for regular extended warranty claims.
Amazon Service Net has no deductible or waiting period for either accidental damage or regular extended warranty claims.
Claims Process:
It is my understanding that at this time there is no Kindle repair process per se, broken Kindles are replaced with new or refurbished units.
Squaretrade is a separate company. You are required to send the Kindle to the for evaluation, after processing the claim they generally send you reimbursement via check or voucher, allowing you to purchase a new kindle. You pay all shipping costs.
The Amazon warranty is offered by "Service Net", which is affiliated with Amazon assuring a seamless claim process. You call Amazon or Service Net, then Amazon sends you a new Kindle via overnight delivery. You send the broken Kindle back to Amazon. They pay all the shipping.
After a claim/Covering the replacement Kindle:
With both companies, your warranty is exhausted and no longer valid once a damage claim has been processed resulting in a replacement.
Square Trade will happily sell you a new warranty for your replacement Kindle because it is considered a new item you purchased with your reimbursement.
ServiceNet will NOT sell you a new warranty for the replacement Kindle because it is not considered a new purchase.
Summary:
In my opinion, neither warranty is better than the other, it depends on your individual priorities and circumstances. If you want the longest term protection for mechanical failure, don't mind waiting for a claim to process and handle it carefully to avoid $50 deductible for accidental damage claims, buy SquareTrade.
If two years is long enough, you don't want to incur a $50 deductible for damage or shipping costs and you want a seamless, quick claims process, buy the Amazon warranty.
For extra protection, buy both! (which is what I did, inadvertantly.....mine was a gift and included the Amazon ServiceNet warranty. I didn't know this and bought the Squaretrade myself)
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« Last Edit: June 30, 2009, 10:56:13 AM by Miranda7 »
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Kathy
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« Reply #1 on: June 30, 2009, 11:02:10 AM » |
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Great review. I went with the Square Trade warranty and after reading this was glad I did.  |
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bruadair
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« Reply #2 on: July 30, 2009, 08:48:44 PM » |
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I think it's worth noting that with Square Trade they reimburse you the cost of the Kindle less the $50 deductible, so in my case when I buy my Kindle 2 next week, and if I have a claim through Square Trade, I would get a check for $249. If my claim is two years down the road I can take this money and either buy a new Kindle 2, a refurbished Kindle 2, the most current Kindle available or even a different brand ereader. Under the warranty provided by Amazon if my claim is covered under accidental damage the only option according to the warranty is to replace it with a new or refurbished unit. I'm going to get the square trade warranty as I like having 'options' should I have a claim. The reviews for Square Trade in general have been pretty impressive.
D&D
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Jo
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« Reply #3 on: July 31, 2009, 07:35:24 AM » |
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Ditto on purchasing the Square Trade warranty. I got 20% off so it was 39.99 including the accidental coverage too.
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lmk2045
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« Reply #4 on: July 31, 2009, 07:40:41 PM » |
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I purchased the Square Trade warranty with the accidental coverage for my KDX. With the 20% off coupon, my total was $71.99.
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cqprime
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« Reply #5 on: August 01, 2009, 10:05:38 AM » |
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anyone of you done warranty replacement with amazon service net or square trade while u r based outside USA.
I spoke to amazon and they told me i need to shipped the faulty kindle to amazon and they will shipped the replacement kindle to a USA address.
I am considering whether to get extended warranty since my current location is overseas.
Share your experience.
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Ms Deb
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« Reply #6 on: August 11, 2009, 01:16:03 PM » |
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Thank you for the reviews. I decided on Squaretrade because I could spend the settlement on the newest reader instead of a refurbished (maybe outdated) reader.
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MarthaT
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« Reply #7 on: September 30, 2009, 07:39:25 AM » |
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thanks for the review, wish I wouldve seen it before I got my warranty
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kevindorsey
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« Reply #8 on: September 30, 2009, 11:19:15 AM » |
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Thank you for the reviews. I decided on Squaretrade because I could spend the settlement on the newest reader instead of a refurbished (maybe outdated) reader.
That's a good choice. |
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stitchbug
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« Reply #9 on: September 30, 2009, 11:25:29 AM » |
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I originally got mine from ST bc it was cheaper, but after I got it, I am so glad bc of this! Thank you for the reviews. I decided on Squaretrade because I could spend the settlement on the newest reader instead of a refurbished (maybe outdated) reader.
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pearledgar
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« Reply #10 on: January 02, 2010, 04:11:45 PM » |
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How long do I have to decide on getting an extended warranty? I received my K2 for Christmas:)
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cheerio
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« Reply #11 on: January 02, 2010, 04:57:01 PM » |
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I got mine through Service Net so I could stay with Amazon
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"Nobody can make you feel inferior without your consent." Eleanor Roosevelt
"A successful person is one who can lay a firm foundation with the bricks that others throw at him or her." David Brinkle
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KimberlyinMN
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Kindle 2 (U.S.)
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« Reply #12 on: January 03, 2010, 05:27:22 PM » |
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How long do I have to decide on getting an extended warranty? I received my K2 for Christmas:)
You have 30 days to decide if you want Amazon's extended warranty, 30 days to decide on Square Trade with the Accidental Damage addition or 90 days to decide on Square Trade for the basic warranty (no accidental damage added). |
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KimberlyinMN
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Kindle 2 (U.S.)
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« Reply #13 on: January 03, 2010, 05:44:07 PM » |
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One thing to point out is that, according to Square Trade's website, they will send you a pre-paid mailing label to send your item in to them. Granted, I guess they don't say who prepays it, but I understand this to be that they prepay it. https://www.squaretrade.com/pages/learn-more-warranty-buyer |
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ashash
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« Reply #14 on: May 08, 2010, 08:32:31 PM » |
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Great review. I went with the Square Trade warranty and after reading this was glad I did.  I did as well and i couldnt be happier with my decision |
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Martel47
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Kindle DX Owner, Grad Student, Husband, and Dad
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« Reply #15 on: June 13, 2010, 06:03:16 PM » |
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After much deliberation, I just ordered a DX early this morning and started investigating warranties. According to squaretrade, the info at the top is no longer accurate. It's even better news!
Quote from their website:
If your Care Plan is bought on the same day as your item, then your ADH coverage begins immediately, if you buy your Care Plan on a later date than your item, accidents occurring in the first 30 days are not covered. ADH coverage does not cover willful damage, negligent use, theft or loss. A $50 deductible applies on ADH-related claims for Cell Phones only. SquareTrade has waived the deductible for all other ADH claims. ADH is not available on all items.
So there is no deductible for Kindle DX! Now, I have to decide before 3AM if I want ADH to begin immediately.
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