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Harvey
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« on: December 05, 2008, 12:19:37 PM » |
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It is safe to say, I think, that our Boards are going to be inundated on Christmas Day and the days immediately following.
A lot of our new visitors will be first-time posters - people who just opened their Kindles and have questions, need help troubleshooting, or are just excited to share their joy.
How we can make this a great experience for our new visitors? In particular, I'm pondering how we can build a relationship with them that makes them want to return to the boards, even after their particular question is resolved.
There is already such a cameraderie on this site that most of this will probably occur naturally. Still, I'd appreciate any ideas you all have on this.
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Teninx
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« Reply #1 on: December 05, 2008, 12:25:34 PM » |
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Maybe Bacardi Jim and I should take that week off. OK, maybe just me  |
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Vampyre
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« Reply #2 on: December 05, 2008, 12:26:01 PM » |
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Free booze?
It's a no brainer, this is one of the nicest place on the internet. Like minded happy Kindlers will stay here of their own accord. Others will just move on.
Expect a few trolls and deal with them accordingly. Mainly the general posters ignore them and let the people with the moderator badge take care of them.
If we keep being our happy, friendly helpful selves, how could they not love us?
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Mikuto
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One can never be too well-read.
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« Reply #3 on: December 05, 2008, 12:27:02 PM » |
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Making a section for "First Time Kindlers" would be a good idea, not exactly the introduction forum though, that's more for people who intend to stay. Or perhaps one just for techie/support questions. Make them obvious so that people would be steered that way, put the FAQ as a sticky, etc.
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Not once in my life has my train of thought taken a straight path between point A and point B without stopping to visit Y and F along the way.
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Betsy the Quilter
Woman in Charge
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I'm here to help. Really.
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« Reply #4 on: December 05, 2008, 12:28:18 PM » |
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I would suggest we move the Introductions & Welcomes to the top of the Board listings in the Kindle Community Center--is this possible? That should be one of the first places people go to. Or maybe we need a place that is just for new Kindlers, and it could include the Introductions and Welcomes and also have some of the basics of being in the Kindleboards? Just brainstorming feel free to tell me I need more caffeine...
Betsy
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"The future belongs to those who believe in the beauty of their dreams." -Eleanor Roosevelt
"Until I feared I would lose it, I never loved to read. One does not love breathing." -Scout in To Kill a Mockingbird
"Oh come on! Stake through the heart. A little sunlight. It's like falling off a log" -Buffy, the Vampire Slayer |
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Vampyre
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« Reply #5 on: December 05, 2008, 12:29:43 PM » |
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something like "If you got a Kindle for Christmas, read this and post here please"
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Wisteria Clematis
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« Reply #6 on: December 05, 2008, 12:31:19 PM » |
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Just brainstorming feel free to tell me I need more caffeine...
Betsy
Betsy I think what you need is another glass of bubbly. Just to remove any inhibitions and get your creative juices flowing. |
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Teninx
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« Reply #8 on: December 05, 2008, 12:32:22 PM » |
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We need to establish a Kindleboards Indoctrination Center. New visitors will be inculcated with accepted doctrine and then released to the general population.
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Betsy the Quilter
Woman in Charge
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Status: Shakespeare
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Gender:
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I'm here to help. Really.
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« Reply #9 on: December 05, 2008, 12:40:57 PM » |
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We need to establish a Kindleboards Indoctrination Center. New visitors will be inculcated with accepted doctrine and then released to the general population.
LOL! Will that work if they're wearing tinfoil hats? Betsy |
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"The future belongs to those who believe in the beauty of their dreams." -Eleanor Roosevelt
"Until I feared I would lose it, I never loved to read. One does not love breathing." -Scout in To Kill a Mockingbird
"Oh come on! Stake through the heart. A little sunlight. It's like falling off a log" -Buffy, the Vampire Slayer |
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Teninx
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« Reply #10 on: December 05, 2008, 12:49:59 PM » |
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LOL! Will that work if they're wearing tinfoil hats?
Betsy
Zee ownly hatz hier vill be mien! |
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tlshaw *Padded Cell 511*
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« Reply #11 on: December 05, 2008, 12:54:54 PM » |
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I have an idea - any trolls will be banished to Amazon.com boards or Sony. |
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Lynn
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« Reply #12 on: December 05, 2008, 01:07:39 PM » |
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I would suggest we move the Introductions & Welcomes to the top of the Board listings in the Kindle Community Center--is this possible? That should be one of the first places people go to. Or maybe we need a place that is just for new Kindlers, and it could include the Introductions and Welcomes and also have some of the basics of being in the Kindleboards? Just brainstorming feel free to tell me I need more caffeine...
Betsy
I think this is a good idea too. Maybe copy some of the technical/problem solving threads there also so the newbies don't have to search or maybe just links to the other threads. Just my 2 cents Lynn L |
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TM
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« Reply #13 on: December 05, 2008, 01:10:18 PM » |
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Free booze? I didn't get any free booze when i joined... I want free booze....
I like betsy's idea!
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Vampyre
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« Reply #14 on: December 05, 2008, 01:14:43 PM » |
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We need to establish a Kindleboards Indoctrination assimilation Center. New visitors will be inculcated with accepted doctrine and then released to the general population.
I fixed the error. Resistance is futile. |
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Ann in Arlington
Inmate # 65
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Go Nats!
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« Reply #15 on: December 05, 2008, 01:23:47 PM » |
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I fixed the error. Resistance is futile.
I shall be known in the future as Sixty Five of Nine Hundred Three. Ann |
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Ann Von Hagel Arlington, VA  |
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cush
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Ken Kindle's Guardian Dragon Screensaver
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« Reply #16 on: December 05, 2008, 01:52:48 PM » |
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I think Mikuto and Betsy got it right in one. Pinning the New Kindle Owner thread or whatever it would be named at the top and separating it out from Introductions would be good, in my opinion. This is a very friendly and supportive Board so I think many new owners/visitors will continue to participate. Board members have been very tolerant and helpful to new owners (co-dependents? beginning addicts?) and it really helps that we have permanent FAQs and help topics on the Board that new folks can be directed to. Making a clearly named subforum (?) for technical help questions for new addicts Kindelers is a good idea.
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*cush* My life is an open book...errr...Kindle.  |
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Linda Cannon-Mott
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« Reply #17 on: December 05, 2008, 02:01:25 PM » |
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I agree with Betsy's idea also. I definitely think Intro/Welcome should be moved to the top of the page. We have many new members that introduce themselves in another post and then have to be directed to Intro/Welcome. I think it would add excitement to the new XMAS Kindler's to have a special section for them and we could combine the two later.
Linda
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Dori
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« Reply #18 on: December 05, 2008, 02:16:20 PM » |
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We will try to be very nice and helpful. You know we are definitely "trying".
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Harvey
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« Reply #19 on: December 05, 2008, 09:43:01 PM » |
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That is very helpful -thanks for the good thinking.
Here are some suggestions, inspired by the above:
1. We (temporarily) move the Introductions & Welcomes Board to the top of the board list - as a way of encouraging new members to post there and tell us a bit about themselves.
2. We put a sticky at the top of the I & W board, like "New to Kindle? New to KindleBoards? Read this!". In that post, we have a welcoming message, with a few tips about useful areas of the boards like the FAQ. And encouraging them to say hello through a post in the I & W board. And if they're having troubles, we'll advise them to first see the FAQ board, and if that doesn't address their question then to try the search box to find related posts, and if that doesn't work, then to [post their question in the Let's Talk Kindle board]*.
3. *Or... is it time for us to consider having a new board for Technical Support and Troubleshooting...? Right now most of those types of problems get posted in the Let's Talk Kindle board.
4. Over the course of those busy days we mods and members try to welcome the many new faces that we're likely to see.
5. I can add a News Item to the top of the main board index - which is the first page they see when they come to the boards. Right now it has a reminder about the Link-Maker tool. I'll replace that with a short message welcoming people who recently received or acquired Kindles.
6. We'll promptly moderate out any trolls that might drop in. This is not the time for us to tolerate rabble-rousers looking for a place to stir up dust.
7. Would it be helpful to have a "First Steps Out of the Box" post? That gives guidelines for people who may have never had anything like this. How to set up their Amazon account, walk them through downloading their first book, etc..?
8. ?? I'm sure we'll think of more, but those seem like helpful ways for us to be manage the surge.
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farmwife99
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« Reply #20 on: December 05, 2008, 09:57:58 PM » |
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Harvey you are so organized.
I'm sure we will all play nice with our new Kindle friends.
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Marci
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« Reply #21 on: December 05, 2008, 10:08:24 PM » |
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I have an idea - any trolls will be banished to Amazon.com boards or Sony. Funny!  |
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Marci
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« Reply #22 on: December 05, 2008, 10:17:42 PM » |
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That is very helpful -thanks for the good thinking.
2. We put a sticky at the top of the I & W board, like "New to Kindle? New to KindleBoards? Read this!". In that post, we have a welcoming message, with a few tips about useful areas of the boards like the FAQ. And encouraging them to say hello through a post in the I & W board. And if they're having troubles, we'll advise them to first see the FAQ board, and if that doesn't address their question then to try the search box to find related posts, and if that doesn't work, then to [post their question in the Let's Talk Kindle board]*.
3. *Or... is it time for us to consider having a new board for Technical Support and Troubleshooting...? Right now most of those types of problems get posted in the Let's Talk Kindle board.
My 2 cents -- I like idea #3. I'm never sure myself if I have a Kindle problem where to post them. Tips & Tricks seems most appropriate. And, like Harvey said, Let's Talk Kindle also has lots of those kinds of Q&As. Marci |
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NYCKindleFan
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« Reply #23 on: December 05, 2008, 10:25:12 PM » |
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Making a section for "First Time Kindlers" would be a good idea, not exactly the introduction forum though, that's more for people who intend to stay. Or perhaps one just for techie/support questions. Make them obvious so that people would be steered that way, put the FAQ as a sticky, etc.
This is a great idea. It will help keep the rest of the boards from being flooded with the same questions over and over-because we all know the newbies won't search. Giving the newbies their own forum will help.  |
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ScottBooks
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« Reply #24 on: December 05, 2008, 10:27:37 PM » |
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My 2 cents -- I like idea #3. I'm never sure myself if I have a Kindle problem where to post them. Tips & Tricks seems most appropriate. And, like Harvey said, Let's Talk Kindle also has lots of those kinds of Q&As.
Marci
I like the idea of a separate "Tech Questions" area as well. If Pigeon92 is too busy, you should consider asking Susan Cassidy about Modding. Her technical knowledge of Kindle's workings is beyond compare. |
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