Just got off the phone with amazon and now I am totally lost

[AFS_NZ_IT]

Ok, So I ordered my K1 in November of last year and received it in December.  I found out in June it was a Vampire and exchanged it.  This new one has always had a spot on the top left hand corner where it looked like someone lifted the glass and made a pen mark.  There was no damage to the screen that I could feel.  I could see it when the kindle was on and off.  I dot has been driving me nuts  but has never actually in the writing but then I had a crack in my prev. button so I called them to get an exchange.

While on the phone with CS I asked him how man kindles I have left that were allowed on my account.  Because I am close to my limit of six.  My old K, my new K my s-i-l old K and her new K and my iphone and now my newest replacement puts me at six.  Well he told me I could put as many kindles as I wanted on the account.   He said that he also thought that the limit to number of kindles on an account at the same time was ten. He even asked someone near him (not sure if it was someone in the next cubicle or a supervisor).  So now I am lost.  I would like to add hubbies K on there and my mom's K2 and my dad's DX in the future.  Does this mean that my replacements have not added to my account but actually replaced the old ones?  Or did enough people complain that Amazon really did change the policy of 6 K's registered to an account?

[pidgeon92]

You can have more than 6 Kindles registered to an account.

The confusion is how many devices a book can be registered to.... Generally it is up to six, but that is - according to Amazon - up to the publisher. Any books downloaded to a device you no longer own technically belong to that device, and will count towards your limit of up to six.

[Annalog]

There is a difference to the number of devices on an Amazon account and the number of devices that can download the same book from that account.

The limit that used to default to 6 was the limit of the number of Kindles that could download the same book from the same account. Suppose you have 10 Kindles (or other devices) registered to the same Amazon account and you buy the latest best seller by your favorite author. Only six of the devices on your account could download that specific book and the other 4 Kindles would not be able to download that book.

However, now different books can have different limits. For example, the following line was on the Amazon page for SuperFreakonomics (Kindle Edition):
Simultaneous Device Usage: Up to 5 simultaneous devices, per publisher limits

If someone purchases that book, then only 5 devices from the same account could have it downloaded.

I hope that helps.

[AFS_NZ_IT]

Thank you guys so much!! That makes sense.  

I didn't even realize that they were adding that line in there.  I will have to pay more attention!

[Annalog]

Not all the books have that new line. I think it is just the ones with a limit different than 6.

[mwvickers]

You can have more than 6 Kindles registered to an account.

The confusion is how many devices a book can be registered to.... Generally it is up to six, but that is - according to Amazon - up to the publisher. Any books downloaded to a device you no longer own technically belong to that device, and will count towards your limit of up to six.

Well now I'm confused.  Several people said recently that once a kindle is deleted from your account, it frees up the book license so that it no longer counts against your limit.

[ProfCrash]

You have to ask CS to remove the book licences from your Kindle after it has been deleted from your account. At least, that is what Luv had to do with her Kindles.

[LauraB]

I've gone through way more than 6 kindles, 6kk alone including replacements, 3 k2 (sold and given away) a DX and my iphone. I have always removed my books then deregistered the kindle . I've never had a problem reloading any books any  of mine were purchased with the 4-6 limit.

[Annalog]

I believe that, after several instances of people needing to call CS to remove unused book licenses, Amazon figured out a way to automate the process by having people remove the book and deregister the Kindle.

[ProfCrash]

I believe that, after several instances of people needing to call CS to remove unused book licenses, Amazon figured out a way to automate the process by having people remove the book and deregister the Kindle.

I think that this is probably true but I have not heard anything about it. I know luv said it took her many phone calls with lists to get all of the books removed. I would imagine a few more luv type calls and that Amazon would have figured out a way to automate it. (grins)

[LauraB]

I read about it in the manual that came with my k2.

[angelad]

So are they changing the limit? 

[ProfCrash]

No it sounds like they changed the process for removing a book license. Instead of having to call customer service the license is removed when you delete the book from a Kindle. At least, that is my current understanding based on Red's reply.

Cool, that makes it easier to share Kindle accounts. If I don't have to worry about using the license up on a Kindle that I don't use, then it is easier for me to justify sharing my account with family members.

[AFS_NZ_IT]

But how would they even know if my book was deleted?  I live in the northern woods of Maine and the whispernet doesn't reach up here. 

[ProfCrash]

You delete the book yourself. Once you delete it on your machine it has been removed. So if the book is on you Kindle, it has not been deleted.

You are not deleteing the book from your account. You are deleting the book from the specific machine.

[Annalog]

But how would they even know if my book was deleted?  I live in the northern woods of Maine and the whispernet doesn't reach up here. 

I would not be surprised if lack of Whispernet access still requires a call to Amazon Kindle Customer Support. For those who have the newer users guide, is turning on Whispernet to complete the process mentioned?

[vermontcathy]

It was my understanding that you had to delete the book AND deregister the device:

http://www.amazon.com/gp/help/customer/display.html?nodeId=200395750#howmany

"If you reach the device limit and want to replace one of your current devices with a new one, you must first deregister and delete the content from the device you wish to replace before you can access the content in question from your new device. For device registration instructions, please see the Help page for the device you wish to register/deregister on the Kindle Support pages."

Of course, if you really wanted to, you could save the book file to your computer, delete it from your device, deregister, put the book back on from your PC. But that's probably more trouble than most people want to go through. So this prevents someone from easily putting 100 friends and family on their kindle account.

[Annalog]

It was my understanding that you had to delete the book AND deregister the device:

http://www.amazon.com/gp/help/customer/display.html?nodeId=200395750#howmany
...

That solves the problem with Whispernet access as well since the device can be deregistered using the Web.