ac7k
Status: Dr. Seuss
 Offline
Gender: 
Bremerton, WA, USA
Posts: 13
|
 |
« on: December 15, 2009, 09:57:13 PM » |
|
I am running Windows Vista. I downloaded the Kindle for PC software. I installed the software, with no apparent problems. When the "Register Kindle for PC" window pops up, I put in my Amazon.com account email and password and click, "Register". After a few seconds, I get "Invalid email/password combination." I have verified by Amazon.com account information, it is correct. I contacted Amazon Kindle for PC customer support via email, which then requested that I call their support line. I talked to a very nice guy on the technical support line. After 30 minutes of trying to resolve the issue, he could not. He was able to log in as me on his end on the Kindle for PC software and register it just fine. He noted that each time I attempted to register, on the Manage your Kindle site on Amazon, it was showing that I had indeed registered. However my software on my end was not following through on it - therefore I could not download anything. He had me disable my firewall and still no luck. So at that point, he said he would refer me to the technical support team and that they would contact me via email - which they did a couple of days later. The email stated that the issue was a firewall issue. I checked everything to do with all my settings and even made a "Full Allowance" on my McAfee software for the Kindle for PC. No luck. I totally disabled my McAfee software. No Luck. So then for a shot in the dark, I installed Kindle for PC on my older Laptop running XP - works just fine. (The laptop is on the same home network as the Vista machine and uses the same internet connection.) I am at a loss for what to do, as I really want to be able to use Kindle for PC on my Vista machine. Has anyone else had this problem and been able to solve it? Thanks, Eric  |
|
|
|
|
Logged
|
|
|
|
|
sebat
|
|
« Reply #1 on: December 15, 2009, 10:06:55 PM » |
|
I'm running Vista and have had no problems with the Kindle for PC software. I have no clue.
Have you tried uninstalling the program, redownloading and reinstalling the software? I'm just wondering if your download could be slightly corrupted.
|
|
|
|
|
Logged
|
|
|
|
Betsy the Quilter
Woman in Charge
Global Moderator
Status: Shakespeare
 Online
Gender: 
Alexandria, VA
Posts: 30799
I'm here to help. Really.
|
|
« Reply #2 on: December 15, 2009, 10:15:16 PM » |
|
I have zero experience with Vista, but if that were happening to me on my XP machine, I would clear my cache and delete all temp files. I use a 3rd party program that goes through and does all that for me at the click of a button.
Betsy
|
|
|
|
|
Logged
|
"The future belongs to those who believe in the beauty of their dreams." -Eleanor Roosevelt
"Until I feared I would lose it, I never loved to read. One does not love breathing." -Scout in To Kill a Mockingbird
"Oh come on! Stake through the heart. A little sunlight. It's like falling off a log" -Buffy, the Vampire Slayer |
|
|
ac7k
Status: Dr. Seuss
Offline
Gender:
Bremerton, WA, USA
Posts: 13
|
|
« Reply #3 on: December 16, 2009, 07:05:45 AM » |
|
I have re-downloaded the program, uninstalled and reinstalled several times... no luck... sigh...
I have cleared the cache and temp files... no luck...
Eric
|
|
|
|
|
Logged
|
|
|
|
Betsy the Quilter
Woman in Charge
Global Moderator
Status: Shakespeare
Online
Gender:
Alexandria, VA
Posts: 30799
I'm here to help. Really.
|
|
« Reply #4 on: December 16, 2009, 07:20:50 AM » |
|
The email stated that the issue was a firewall issue. I checked everything to do with all my settings and even made a "Full Allowance" on my McAfee software for the Kindle for PC. No luck. I totally disabled my McAfee software. No Luck. So then for a shot in the dark, I installed Kindle for PC on my older Laptop running XP - works just fine. (The laptop is on the same home network as the Vista machine and uses the same internet connection.) I am at a loss for what to do, as I really want to be able to use Kindle for PC on my Vista machine. Has anyone else had this problem and been able to solve it? Thanks, Eric Is Windows Vista running its own firewall? Windows XP has its own firewall. Have you tried checking for that and turning it off if it is on? Betsy |
|
|
|
|
Logged
|
"The future belongs to those who believe in the beauty of their dreams." -Eleanor Roosevelt
"Until I feared I would lose it, I never loved to read. One does not love breathing." -Scout in To Kill a Mockingbird
"Oh come on! Stake through the heart. A little sunlight. It's like falling off a log" -Buffy, the Vampire Slayer |
|
|
|
geko29
|
|
« Reply #5 on: December 16, 2009, 07:25:20 AM » |
|
I'd try uninstalling McAffee, enabling the Windows firewall and installing Microsoft Security Essentials, then try again. |
|
|
|
|
Logged
|
|
|
|
ac7k
Status: Dr. Seuss
Offline
Gender:
Bremerton, WA, USA
Posts: 13
|
|
« Reply #6 on: December 16, 2009, 10:58:17 AM » |
|
Is Windows Vista running its own firewall? Windows XP has its own firewall. Have you tried checking for that and turning it off if it is on?
Betsy
Yes, I even disabled the Windows Firewall... that was one of the steps that the technical support guy tried, but no luck. Eric |
|
|
|
|
Logged
|
|
|
|
|
geoffthomas
|
|
« Reply #7 on: December 16, 2009, 11:15:28 AM » |
|
I am running Vista Ultimate and have the Kindle PC software with no problems.
Just sayin......
|
|
|
|
|
Logged
|
TANSTAAFL (There Ain't No Such Thing As A Free Lunch) Science fiction and fantasy e-books by
Lynn Abbey, CJ Cherryh, and Jane Fancher
Visit Closed Circle at http://www.closed-circle.net |
|
|
|
Anju No. 469
|
|
« Reply #8 on: December 16, 2009, 12:39:50 PM » |
|
Since Verena has not popped in, you might pm her with KB name of pidgeon92 and see what she has to say - the tech expert around here!
|
|
|
|
|
Logged
|
Dona on the shores of Lake Chapala, Mexico  |
|
|
|
pidgeon92
|
|
« Reply #9 on: December 16, 2009, 01:54:09 PM » |
|
Good grief, don't be telling people that!  I don't have a lot of Windows experience, I am more of a Mac person.... However, in none of the posts I read above did the OP say he had re-booted the PC. If that has happened, and it is still failing after a reinstall of the software, there is a conflict somewhere... good luck finding it, it could be almost anything. Asking in this forum is a good start to diagnosing the problem, there will always be somebody who has had the same issue. If I can't find an answer in a user forum, I start Googling. |
|
|
|
|
Logged
|
  my e-readers: Kindle 2 • Kindle 3 • nook • iPad • Sony-950 |
|
|
ac7k
Status: Dr. Seuss
Offline
Gender:
Bremerton, WA, USA
Posts: 13
|
|
« Reply #10 on: December 17, 2009, 08:09:39 AM » |
|
I totally disabled McAfee... and my XP laptop is running McAffee and I have no problems on that machine... Eric |
|
|
|
|
Logged
|
|
|
|
renysmom
Status: Dr. Seuss
Offline
Posts: 2
|
|
« Reply #11 on: December 17, 2009, 09:04:19 AM » |
|
Hi all – I am new here looking for some help.
I am trying to install the Kindle for PC and every time I try I get the unable to connect at this time, please try again screen. This has been going on for 3 days now. When I look at the settings it tells me to deregister and again I get that same screen when I try to do this,. Anyone else having this issue? I have installed and uninstalled software 5 or 6 times now. I really want to get this working. Windows XP Service pack 2.0 on a high speed lan
Thanks
|
|
|
|
|
Logged
|
|
|
|
|
pidgeon92
|
|
« Reply #12 on: December 17, 2009, 12:17:32 PM » |
|
You are not the only one experiencing problems installing this software.... The other person who wrote about this (yesterday?) was using Vista, and could not get it working either.
I am going to find the other thread and merge this thread to it.... That way we will have one spot where we can discuss and troubleshoot the Kindle for PC application.
|
|
|
|
|
Logged
|
my e-readers: Kindle 2 • Kindle 3 • nook • iPad • Sony-950
|
|
|
|
suicidepact
|
|
« Reply #13 on: December 17, 2009, 04:01:23 PM » |
|
Do you have full permissions under UAC? Are you running the app as administrator?
|
|
|
|
|
Logged
|
|
|
|
dablab
Status: Lewis Carroll
Offline
Gender:
York, PA
Posts: 126
|
|
« Reply #14 on: December 17, 2009, 04:44:17 PM » |
|
I have had the same exact issue as the original poster. I have cleared my cache, turned off my firewall, turned off my kaspersky, called customer service. They told me it was a password issue and reset it but still didn't work, I just gave up. I would get the invalid user name/password message then look on my account and it would be registered but I would be unable to log in. I think I was up to Kindle for PC 17.
Dot
|
|
|
|
|
Logged
|
|
|
|
|
geneven
|
|
« Reply #15 on: December 17, 2009, 08:27:00 PM » |
|
Kindle for PC 17?! There is a limit of 6 Kindle environments you can have -- could you be out? Take a look at Manage my Kindle and cut down as many as you can.
I'm running Kindle for PC in Linux with Wine and in Windows 7, no problems.
|
|
|
|
|
Logged
|
|
|
|
Luvmy4brats
Enabler Extraordinaire
Moderator
Status: Isaac Asimov
Offline
Gender:
Eastern Shore, MD
Posts: 11237
Meet Harley, our newest family member
|
|
« Reply #16 on: December 17, 2009, 08:56:45 PM » |
|
Kindle for PC 17?! There is a limit of 6 Kindle environments you can have -- could you be out? Take a look at Manage my Kindle and cut down as many as you can.
I'm running Kindle for PC in Linux with Wine and in Windows 7, no problems.
Actually, you can have as many devices registered to your account as you'd like. However, content can only be on up to 6 devices. |
|
|
|
|
Logged
|
|
|
|
ac7k
Status: Dr. Seuss
Offline
Gender:
Bremerton, WA, USA
Posts: 13
|
|
« Reply #17 on: December 17, 2009, 09:22:13 PM » |
|
I have had the same exact issue as the original poster. I have cleared my cache, turned off my firewall, turned off my kaspersky, called customer service. They told me it was a password issue and reset it but still didn't work, I just gave up. I would get the invalid user name/password message then look on my account and it would be registered but I would be unable to log in. I think I was up to Kindle for PC 17.
Dot
Yeah, I was up to 17 or so too... very frustrating... oh well, I just ordered my Kindle... it will be here tomorrow...  But if anyone else has any ideas... pass them along... |
|
|
|
|
Logged
|
|
|
|
renysmom
Status: Dr. Seuss
Offline
Posts: 2
|
|
« Reply #18 on: December 18, 2009, 08:05:18 AM » |
|
Do you have full permissions under UAC? Are you running the app as administrator?
Yes and yes. Still not working for me today  |
|
|
|
|
Logged
|
|
|
|
|
suicidepact
|
|
« Reply #19 on: December 18, 2009, 03:57:46 PM » |
|
Bummer, I'm stumped right now as I went from XP to Win 7 and have had no problems. I wish I had some more suggestions.
|
|
|
|
|
Logged
|
|
|
|
|
pidgeon92
|
|
« Reply #20 on: December 18, 2009, 04:09:20 PM » |
|
I have no ideas either.... I finally downloaded Kindle for PC on my Vista Acer machine today, and it hung on registration, and I thought maybe I could do some troubleshooting after all.... Then I re-booted the machine, opened Kindle for PC again, added my email and password, and it registered immediately.... All of my books popped up in my archive, no problem. |
|
|
|
|
Logged
|
my e-readers: Kindle 2 • Kindle 3 • nook • iPad • Sony-950
|
|
|
|
suicidepact
|
|
« Reply #21 on: December 18, 2009, 04:12:48 PM » |
|
What if you created another user account in Windows and tried installing it there? It might try to re-create the account and work? Just a thought.
I would un-install first though.
|
|
|
|
|
Logged
|
|
|
|
|
pidgeon92
|
|
« Reply #22 on: December 18, 2009, 04:21:56 PM » |
|
What if you created another user account in Windows and tried installing it there? It might try to re-create the account and work? Just a thought.
You want me to do work? Geez...... OK, I'll give it a try. |
|
|
|
|
Logged
|
my e-readers: Kindle 2 • Kindle 3 • nook • iPad • Sony-950
|
|
|
|
pidgeon92
|
|
« Reply #23 on: December 18, 2009, 05:14:16 PM » |
|
OK, it occurs to me that the previous comment was not in fact addressed to me.... That said, I uninstalled Kindle for PC, created another user account on my PC, re-installed Kindle for PC for that user, and it still works flawlessly. Sorry, I wish I knew what I was doing right. |
|
|
|
|
Logged
|
my e-readers: Kindle 2 • Kindle 3 • nook • iPad • Sony-950
|
|
|
thieldke
Status: Dr. Seuss
Offline
Posts: 12
|
|
« Reply #24 on: December 31, 2009, 04:05:24 PM » |
|
Help.
I'm having the exact same problem he is.
Whenever I try to sign in to the Kindle for PC program I get the message "unable to connect at this time, please try again later." This has been going on for weeks.
I have uninstalled and reinstalled the program more than once with no luck.
I have turned off my firewall with no luck.
I have System Restored my computer to a month ago with no luck.
I called Amazon and they said it must have something to do with virus protection, or the firewall.
I am also now unable to download MP3's from Amazon. In that case I get a message saying that I am not connected to the internet.
Obviously some setting on my computer has gone astray, but what can I do to fix it.
Please, please help me.
|
|
|
|
|
Logged
|
|
|
|
|
|
|
Dilber MC Theme by HarzeM
