JCBeam
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« on: March 11, 2010, 05:08:45 AM » |
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My good friend and co-worker recently bought a Kindle. I'd like to think I had something to do with it, especially since I did nothing but drop hints and rave about it for an endless amount of time. She has become especially fond of it, as we all can relate to, albiet much to her own suprirse.
To the point, the purchase was off of eBay for a new Kindle2. Last night, she tripped and somehow managed to step on her Kindle2! She is beside herself. Alas, despite my nagging and pushing and even sending squaretrade.com codes, she failed to purchase an extended warranty.
Is there any recourse to be had or is she done for?
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« Last Edit: March 11, 2010, 06:16:39 AM by JCBeam »
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Juanita
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BTackitt
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« Reply #1 on: March 11, 2010, 05:16:17 AM » |
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Have her call Amazon KINDLE Customer support, it may still be within normal warranty. Make sure it is KINDLE CS, not regular CS.
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Dana
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« Reply #2 on: March 11, 2010, 05:31:04 AM » |
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She can try Kindle CS, but wouldn't hold my breath. Hopefully she'll just buy from Amazon next time so that they'll be more likely to help her.... and so that she'll be eligible for a Square Trade warranty with accidental breakage coverage. Sometimes it's just not worth it to cut corners to save a few pennies.
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MAGreen
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« Reply #3 on: March 11, 2010, 05:41:23 AM » |
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How horrible! Amazon may be willing to "fix" it for $200. Basically, she would send in the broken one and they would replace it for $200. Make sure she calls Kindle CS, like BTack pointed out!
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K1-Primary, soon to be MIL's K1-Daughter's Kindle (Kylie) K1-Best Friend's Kindle (Courtney) DX-Grandpa's DX K3-My New Best Friend K3-My Other New Best Friend! Inmate #1451  |
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BTackitt
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« Reply #4 on: March 11, 2010, 05:45:50 AM » |
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if it is still covered by Amazon's warranty, they don't care if it was bought on Ebay, they will replace it.
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JCBeam
Status: Lewis Carroll
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« Reply #5 on: March 11, 2010, 06:17:56 AM » |
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She called and apparently they are going to replace for FREE! She is quite thrilled, relieved, excited!
Hopefully she will go and purchase the squaretrade warranty now!
Thanks for all your input!
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Juanita
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Dana
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« Reply #6 on: March 11, 2010, 06:23:51 AM » |
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beckysma
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« Reply #7 on: March 11, 2010, 06:35:41 AM » |
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Now THAT is customer service!!
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LauraB
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« Reply #8 on: March 11, 2010, 10:50:34 AM » |
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Hopefully she will go and purchase the squaretrade warranty now!
Thanks for all your input!
She can only buy the warranty within the set number of days of purchase. Unless they have changed it that is the original date of the original kindle purchased. So, that would be the date the person who sold it on ebay bought it. If they send a replacement under warranty, the remainder of the warranty is from the original purchase date from Amazon. |
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Number of books I've read in 2010: 43
Number of books I've read in 2011: 42 + the Bible
Books 2012: January 5;
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Mandy
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« Reply #9 on: March 11, 2010, 01:40:51 PM » |
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Methinks your friend is no doubt a fan now! Glad she's getting a new Kindle, and tell her to invest in a nice cover!
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kb7uen Gene
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Life is stranger than fiction, but read anyway.
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« Reply #10 on: March 12, 2010, 07:09:01 PM » |
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You know, I can't think of other company which has the high level of customer service and support that Amazon does for the Kindle. However, this might also be true with all of Amazon's customer service people.
Even when I have ended up talking to an outsourced rep in another country, they are very polite and good at their jobs. I know from many bad calls with other companies outsourced reps, that this is not true a good portion of the time.
I kind of see Amazon as the online equivalent of Costco, who is also an exceptional company especially in how well they treat their employees, but I don't know what their customer service is like.
Gene
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Thanks to the Kindle 2 and now the Kindle DX Graphite, I am reading print again after being away from it for many years.
It is amazing how liberating the Kindles have been for me. However, the Victor Reader Stream and NLS Digital Talking Book player are not far behind.
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Pushka
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« Reply #11 on: March 12, 2010, 08:59:45 PM » |
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I think that Amazon makes most money from selling the books and the cost of producing the kindle is not all that great. It is good customer service but the $ that people spend on books is much higher.
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Cindy416
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« Reply #12 on: March 12, 2010, 09:05:17 PM » |
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She definitely needs to protect her new Kindle by buying a good cover for it.
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 "Books are the quietest and most constant of friends; they are the most accessible and wisest of counselors, and the most patient of teachers." Charles W. Eliot |
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loca
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« Reply #13 on: March 13, 2010, 09:59:12 AM » |
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I think that Amazon makes most money from selling the books and the cost of producing the kindle is not all that great. It is good customer service but the $ that people spend on books is much higher.
I think the convenience factor also plays a role in it. |
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cheerio
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« Reply #14 on: March 13, 2010, 12:37:44 PM » |
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She called and apparently they are going to replace for FREE! She is quite thrilled, relieved, excited!
Hopefully she will go and purchase the squaretrade warranty now!
Thanks for all your input!
that is awesome |
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"Nobody can make you feel inferior without your consent." Eleanor Roosevelt
"A successful person is one who can lay a firm foundation with the bricks that others throw at him or her." David Brinkle
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ayuryogini
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« Reply #15 on: March 13, 2010, 01:46:04 PM » |
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She called and apparently they are going to replace for FREE! She is quite thrilled, relieved, excited!
Hopefully she will go and purchase the squaretrade warranty now!
Thanks for all your input!
That is really great. I'm so impressed w/ Amazon's Kindle Customer Service. She must have felt horrible when it happened; it's nice this has such a happy ending. I hope she does purchase the warranty; it is SO worth it, just for the peace of mind. |
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esper_d
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« Reply #16 on: March 14, 2010, 08:24:56 PM » |
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Someone please tell me what Squaretrade is.
I bought the extended warranty, or was it accidental coverage, or both, I don't know.. when I got my kindle, is this Squaretrade?
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MAGreen
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« Reply #17 on: March 15, 2010, 04:43:44 AM » |
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The Amazon extended warranty covers one accidental damage claim, and extends the 1 year to two years. SquareTrade is a third party company that offers warranties for up to 3 years (someone correct me if I am wrong about that) and will cover accidental damage. If you got your warranty with the Kindle, it was most likely the Amazon extended warranty
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K1-Primary, soon to be MIL's K1-Daughter's Kindle (Kylie) K1-Best Friend's Kindle (Courtney) DX-Grandpa's DX K3-My New Best Friend K3-My Other New Best Friend! Inmate #1451 |
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Reyn
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« Reply #18 on: March 15, 2010, 12:20:36 PM » |
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I can vouch for the Amazon warranty, I just used it Friday. My screen on my K2 (US version) quit working. I call Amazon tech and they transferred me to the warranty division. My kindle was purchased on Feb 25, 2009 so the orginial warranty was no longer good and I had to use the Amazon extended. I still have the extended until Feb 2011. They did not ask if I accidentally dropped it or anything (I didn't). But they did say I still have coverage for anything that happens to it. Very easy transaction, the new kindle (the international version) was on my porch when I got up this morning.
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Mala
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sjc
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« Reply #19 on: March 15, 2010, 04:18:20 PM » |
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Awesome!! WTG Amazon!!
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Fight the Battle-Win the War  |
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drenee
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« Reply #20 on: March 15, 2010, 04:19:32 PM » |
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Someone please tell me what Squaretrade is.
I bought the extended warranty, or was it accidental coverage, or both, I don't know.. when I got my kindle, is this Squaretrade?
Squaretrade is an independent company where you can purchase warrenties for many different products. Sometimes their price is better; sometimes not. deb |
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Cinderella is proof that a new pair of shoes can change your life. Books read in 2012 - 6 Audiobooks - 2 WwF and HwF - DRA60 Miss you, Dona. |
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sjc
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« Reply #21 on: March 15, 2010, 04:25:50 PM » |
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I swear by SquareTrade. I have at least a dozen things under warranty with them. They have rebated $ for 3 items over the past few years with no questions asked. I bought SquareTrade with my Kindle back when they (SquareTrade) didn't know what K was and had to put it in under computers. I didn't even belong to these boards yet...that was when I was a member of the darkside...lol.
I just signed on with my Keurig last week.
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Fight the Battle-Win the War |
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libros_lego
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« Reply #22 on: March 15, 2010, 10:09:09 PM » |
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I swear by SquareTrade. I have at least a dozen things under warranty with them. They have rebated $ for 3 items over the past few years with no questions asked. I bought SquareTrade with my Kindle back when they (SquareTrade) didn't know what K was and had to put it in under computers. I didn't even belong to these boards yet...that was when I was a member of the darkside...lol.
I just signed on with my Keurig last week.
Do you just send them the broken item? Or just tell them that it's not working? I just bought a warranty for a camera lens, but I'm not quite sure how it works. Thanks. |
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"Don't do what you can't undo, until you've considered what you can't do once you've done it."--King Shrewd (Assassin's Apprentice by Robin Hobb)
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sjc
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« Reply #23 on: March 15, 2010, 10:17:18 PM » |
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It depends. My cell they just refunded. MP3 had to return...then they refunded. Printer Dock sent in and they refunded. They are very quick...usually a week.
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Fight the Battle-Win the War |
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TechBotBoy
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Tech to live - Live to tech
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« Reply #24 on: March 16, 2010, 12:11:23 AM » |
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More rave reviews for Kindle CS -- if only more companies were so "onto" it.
- Tbb
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TechBotBoy - New Zealand  |
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