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ak rain
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« on: July 02, 2010, 10:17:26 AM » |
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So my husband uses the original purchase of Kindle 1 US
after reading a while at a page turn the page was a bit corrupted - my husbands description, turned the page again to error message to be returned back to kindles front page - table of contents. Now no title will open - just "unexpected error".
callled CS - reset, turn off turn on, to no fix, He sent this to the engineers and they well call you back
now I have called twice - still at engineers - have to wait
do they ever call back?
sylvia
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The more you read, the more you know.
The more you know, the smarter you grow.
The smarter you grow, the stronger your voice.
when speaking your mind or making your choice.
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sem
Status: Arthur Conan Doyle
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Posts: 772
I read therefore I kindle!
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« Reply #1 on: July 02, 2010, 10:41:01 AM » |
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Since you don't give a time frame, it is hard to know how long you have actually been waiting. In my experience, CS does call back - it just may take them awhile to figure out what the problem is!
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ProfCrash
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« Reply #2 on: July 02, 2010, 10:48:40 AM » |
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The next time you call ask if for a time line. If the person can't give you one, ask for the supervisor. Remember to be polite. the people handeling the call are not the ones setting the timeline. You are frustrated but the problem is not with them. Politeness might get you some additional pressure applied by CS to the engineers.
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ak rain
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« Reply #3 on: July 02, 2010, 10:50:17 AM » |
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its been 5 days now. in that time period if have called back twice, yes i am a pest. sylvia Oh yes respect gets you a lot further and less frustrated when you get there.  |
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The more you read, the more you know.
The more you know, the smarter you grow.
The smarter you grow, the stronger your voice.
when speaking your mind or making your choice.
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Kathy
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« Reply #4 on: July 02, 2010, 10:53:16 AM » |
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I was told on one of my Kindles that they had to check on something. It was one of my sun fade issues. They told me when they would call back and I didn't get the call. I had to call them back 2 times. After that I ask for a manager and all of a sudden I was escalated quickly. I hate being told they are going to call back and not getting the call. I don't think you are a pest at all. Keep calling until you get an answer.
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ak rain
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« Reply #5 on: July 02, 2010, 10:59:10 AM » |
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my husband so wants to finish his book.
I am in the middle of "The girl with dragon tattoo"
My husband in the middle of "Sharpe's trafalgar"
I don't want to hand mine over to him.... is that selfish or what?
I did tell him he can use this afternoon - well I get it back?
sylvia
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The more you read, the more you know.
The more you know, the smarter you grow.
The smarter you grow, the stronger your voice.
when speaking your mind or making your choice.
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sem
Status: Arthur Conan Doyle
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Very Southern CA
Posts: 772
I read therefore I kindle!
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« Reply #6 on: July 02, 2010, 01:41:25 PM » |
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"I did tell him he can use this afternoon - well I get it back?" Probably not!
I think that you have been very patient! I would certainly move up the supervisor line until you get someone who is helpful. It may be that the K1 can't be fixed and will need to be replaces. My husband has a k1 and I am already saving for the replacement!
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SEM |
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drenee
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« Reply #7 on: July 02, 2010, 01:43:11 PM » |
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Try removing the book from the Kindle and redownloading.
deb
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Cinderella is proof that a new pair of shoes can change your life.  Books read in 2012 - 20 Audiobooks - 10 WwF and HwF - DRA60 Miss you, Dona. |
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ak rain
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« Reply #8 on: July 02, 2010, 06:04:59 PM » |
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not any of the multipages of books open  sylvia |
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The more you read, the more you know.
The more you know, the smarter you grow.
The smarter you grow, the stronger your voice.
when speaking your mind or making your choice.
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drenee
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« Reply #9 on: July 02, 2010, 06:35:24 PM » |
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Have you changed your battery at all?
deb
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Cinderella is proof that a new pair of shoes can change your life. Books read in 2012 - 20 Audiobooks - 10 WwF and HwF - DRA60 Miss you, Dona. |
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ak rain
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« Reply #10 on: July 02, 2010, 08:00:57 PM » |
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yes I do have a new battery. it will turn pages on k's TOC it just won't open a title.
sylvia
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The more you read, the more you know.
The more you know, the smarter you grow.
The smarter you grow, the stronger your voice.
when speaking your mind or making your choice.
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Luvmy4brats
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« Reply #11 on: July 02, 2010, 08:16:52 PM » |
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If it's been this long, I'd call back and ask to speak to a supervisor.
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ak rain
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« Reply #12 on: July 02, 2010, 08:22:52 PM » |
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are they open friday night? and then I ask myself what can they do? but I will try to call
sylvia
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Logged
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The more you read, the more you know.
The more you know, the smarter you grow.
The smarter you grow, the stronger your voice.
when speaking your mind or making your choice.
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ak rain
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« Reply #13 on: July 02, 2010, 09:04:40 PM » |
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hey so I called again SO
He had me delete all my title download title and no that did not work
so
he talked me through a reset of software, when it started up it came up to the brand new Welcome to kindle. then i downloaded a title and it worked !
so had to delete all 180 titles but its working now
as now its my husband kindle i will let him choose the titles on it.
thank you everyone
Sylvia
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Logged
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The more you read, the more you know.
The more you know, the smarter you grow.
The smarter you grow, the stronger your voice.
when speaking your mind or making your choice.
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drenee
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« Reply #14 on: July 03, 2010, 03:42:20 AM » |
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Sylvia, I'm glad it worked out!!
Happy reading.
deb
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Cinderella is proof that a new pair of shoes can change your life. Books read in 2012 - 20 Audiobooks - 10 WwF and HwF - DRA60 Miss you, Dona. |
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ak rain
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« Reply #15 on: July 03, 2010, 09:08:43 AM » |
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thanks deb it truly is his Kindle now as it no longer has any of my titles left Happy Days even in the rain Sylvia |
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The more you read, the more you know.
The more you know, the smarter you grow.
The smarter you grow, the stronger your voice.
when speaking your mind or making your choice.
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