There are boxes in the book I just ordered...

[Wilker]

I pre-ordered a new release and it was delivered to my Kindle just fine, but when I open the book there are small boxes at the start of the paragraphs, and also everywhere there is an apostrophe. So instead of seeing “wasn’t” I see “wasn[ ]t”
I can go ahead and read the book, but it is very annoying. Has anybody had this problem before? Or know how to get rid of the boxes?! 

[BTackitt]

Contact Kindle CS, and report bad formatting.
Also which book is it? I can sample it, then call them myself about the formatting too.

[Wilker]

It is called “Last Sacrifice” by Richalle Mead. This is a popular release and I have been following comments of those who have already read it, but nobody has complained about formatting problems yet. Why would it just start now?

I looked on the Amazon website, but the closest I could get to contacting somebody was an email address. Do you have a phone number? Of course I would like to read my book as soon as possible, and I'm thinking if I talk to sombody on the phone, maybe it will get resolved quicker then through their email system.

[Joe Chiappetta]

Try the email and I bet they will reply. After all they built their business model with online communication.

[BTackitt]

you can reach a dedicated Kindle representative at 1-866-321-8851.
International customers can reach us at 1-206-266-0927. Charges may apply.

And I downloaded the sample. It's one I would have bought without question too. 3 people on my account read that series, so thanks for the heads up.

[Wilker]

Try the email and I bet they will reply. After all they built their business model with online communication.

This might be a silly question, but when I emailed Amazon from their website....will their response come back to me through the Amazon website, or through my personal email address they have on file?

[BTackitt]

 Do the phone call, it's so easy, and FAST. Instantaneous satisfaction.

[Ann in Arlington]

I find the best way to contact Kindle customer service is to send a message with the 'call me back' option.  .they do call you. . .usually almost immediately.

For poor formatting I'd also suggest providing feedback via the links at the bottom of the book product page. . .that's not personalized, so you wouldn't be able to get your money back or anything, but enough reports and they may pull the book. . . . .

[GreenThumb]

I find the best way to contact Kindle customer service is to send a message with the 'call me back' option.  .they do call you. . .usually almost immediately.

Me too.  In fact, I usually press "enter" for the call back option with one hand, as I dash out the door to grab the phone before it wakes up my night-shift husband.  It rings immediately.