JenniferErickson
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« Reply #75 on: December 13, 2010, 02:46:57 PM » |
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Actually, my Kindle may have frozen to death, in the cold, while I left in in the car to go skiing. I know, I know. If it were a child, I'd be arrested. Nevertheless, I will try to do a restart tonight and hope for a Christmas Kindle miracle.
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 The Shadow Dreamer |
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Ann in Arlington
Inmate # 65
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Go Nats!
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« Reply #76 on: December 13, 2010, 04:57:33 PM » |
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Don't try to start it until it's well up to room temperature. . ..and be careful about condensation. . . . that can form when a really cold thing is brought into a warmer/moister environment. Might be as much of a problem as the cold. So I'd let it gradually warm up. . .then leave it another day or two -- maybe in an container with some rice -- so you're sure it's completely dry. Then cross your fingers.  Good Luck!  |
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Ann Von Hagel Arlington, VA  |
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JenniferErickson
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« Reply #77 on: December 14, 2010, 03:23:23 PM » |
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So far, no luck. The screen looks like an Etch-a-sketch, except for the very bottom, which shows a sliver of whatever page I turn it to.
Thank you for your support in this difficult time.
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The Shadow Dreamer |
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pidgeon92
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« Reply #78 on: December 14, 2010, 03:26:15 PM » |
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So far, no luck. The screen looks like an Etch-a-sketch, except for the very bottom, which shows a sliver of whatever page I turn it to.
Your screen is broken. |
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  my e-readers: Kindle 2 • Kindle 3 • nook • iPad • Sony-950 |
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Ann in Arlington
Inmate # 65
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Go Nats!
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« Reply #79 on: December 15, 2010, 06:30:53 AM » |
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I think pidgeon is right. . . . .your best move is to contact Kindle customer service, be completely up front and above board about what happened and ask what they can do. It doesn't hurt to make sure they hear the sadness and disappointment in your voice.  At worst, they'll say there's nothing they can do because it was due to your actions and not a fault of the device. . .but at least you'd be no worse off than you are now. And they might offer a discount or reduced price on a replacement. OR they might just offer to replace it straight up, no charge. Amazon is VERY interested in keeping Kindle customers happy so they go above and beyond with their support. It's certainly worth a try! Good Luck. |
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Ann Von Hagel Arlington, VA |
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JenniferErickson
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« Reply #80 on: December 15, 2010, 12:18:52 PM » |
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I submitted an online request for them to call me. They called me as soon as I hit "Enter", and are sending me a new Kindle this week. No hassles. They were super-helpful and friendly. Wow, what a relief! I was putting it off because I hate talking on the telephone, but I didn't even have time sip my nerve-calming tequila before it was all taken care of!
Yay!
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The Shadow Dreamer |
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skbryan
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« Reply #81 on: February 10, 2011, 12:37:17 PM » |
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I have a new kindle DX3 and it freezes at the end of every book. It will not return to the home page. The little "busy" indicator is going in circles, but it never goes back to the home page. Is there a way to reload the operating system of the Kindle? I have to do a reset to get it back to normal. This is a pain.
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intinst
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« Reply #82 on: February 10, 2011, 12:47:19 PM » |
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Contact Kindle customer service
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A great many people now reading and writing would be better employed keeping rabbits. Edith Sitwell  Located just outside Little Rock, Arkansas Goal for 2012 = 100 books read, read so far = 60 Now reading = Maggie Get Your Gun - Kate Danley |
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Ann in Arlington
Inmate # 65
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« Reply #83 on: February 10, 2011, 04:04:00 PM » |
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Ann Von Hagel Arlington, VA |
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intinst
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« Reply #84 on: February 15, 2012, 11:08:51 AM » |
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I have 43 collections and 800 books on my K3. It has frozen 3 times in the 18 months I have used it. Don't think it is that big a problem.
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A great many people now reading and writing would be better employed keeping rabbits. Edith Sitwell Located just outside Little Rock, Arkansas Goal for 2012 = 100 books read, read so far = 60 Now reading = Maggie Get Your Gun - Kate Danley |
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Edward C. Patterson
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« Reply #85 on: February 15, 2012, 01:16:04 PM » |
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That doesn;t sound like a normal memory reset issue. I agree contact support, especially f it's a new Kindle. I have 1453 items all in collections with only 743 kb memory remaining in my DX. It will freeze on ocassion and sometimes reset itself, but it's infrequent and predictable.
Edward C. Patterson
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Morf
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« Reply #86 on: February 15, 2012, 02:37:04 PM » |
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This is a very old thread, let's not resurrect it to resolve problems raised a year ago!  |
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PolkCo
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« Reply #88 on: March 30, 2012, 03:29:19 PM » |
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I have an Amazon Kindle, It it froze. I tried the soft reset. But it didnt work. Please Help??  |
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Edward C. Patterson
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« Reply #89 on: March 30, 2012, 03:38:31 PM » |
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Make sure you have the unit nplugged when you hold the switch - and hold it and count to twenty before releasing it.
Edward C. Patterson
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