Why Kindle Customer Service is Amazing

[wiccanhot]

Hi!

My name is Robin.  I've been lurking on KB for months but didn't register until now because I only just had an experience that I need to share with everyone on this board.

I have a Kindle 3 3G + WiFi with firmware 3.1 .  I finally took the plunge last week and jailbroke my kindle and installing the screensaver hack.  It worked with no problem.   

Then today, I installed the font hack.  It appeared to brick my kindle.  I tried to connect it back to the computer to load the uninstall file and the computer didn't recognize the kindle.  In a panic, I called Customer Service while restarting my kindle and retrying the usb connection.  Kindle CS said that yes, I voided my warranty but they could send me an out-of-warranty replacement for $85.  Thankfully while I was on the phone the computer recognized my kindle, and the hack uninstall went through, and my kindle unbricked itself and is back to normal.   

However, considering that I paid $189 + tax + warranty to a total of $219 at Target when I bought it, $85 for a replacement when I almost broke my kindle doing something that violates Amazon's TOS is extremely gracious and worthy of kudos. 

[Sandpiper]

Kindles and Kindle customer service are

THE BEST !

[Casper Parks]

So far, I have heard positive things regarding Amazon's customer service.

[Erica Sloane]

I have to agree. I don't think I've ever dealt with better customer service than Amazon's.

I say that as a customer as well as an author. Their CreateSpace customer service staff is fantastic, as well.