My Kindle is frozen!

[mysterylover]

Hi, my Kindle 3 is frozen on one of the screensavers. When I try the power switch nothing happens I can't get to the home page; and when I hook to the charging cable the indicater light does not come on. Does anyone know how to fix this?


Thanks,

Melissa

[Betsy the Quilter]

Mysterylover,

Have you tried resetting it?

From the FAQ:

Help, My Kindle is Frozen! Will a 'soft' or 'hard' restart fix it? What's the difference?

Don’t panic! It’s not uncommon for a Kindle to freeze and it doesn’t necessarily mean anything drastic has happened. Restarting the Kindle by doing a ‘soft’ or ‘hard’ reset usually solves the problem.

NOTE: the soft restart is recommended as a first resort as it is less likely to cause any damage to the Kindle.

Make sure the Kindle is well charged then unplug it from the power adapter or computer.

Soft restart:-
If the Kindle is not completely frozen but just acting strangely you can achieve the soft restart through the menu options: Menu-->Settings-->Menu--> Restart (NOT the reset to factory defaults).

Hard restart:-
If the Kindle is totally unresponsive you can achieve a restart by using the on/off slider switch, which will have a different effect the longer you hold it. In normal operation a quick slide will merely bring on the sleep picture/screensaver. A slightly longer 5 second hold brings on a blank screen rather than a picture, but has no more effect than the quick slide. Neither of these options will unfreeze the Kindle. You will need to hold the slider switch for at least 15-20 seconds (the screen may go blank after about 5 seconds but keep holding!). After you let go, slide the switch again and if it's worked the Kindle should restart - you will get the 'your kindle is starting up' message.

For further details and a more in depth discussion of this, please see the following thread:

http://www.kindleboards.com/index.php/topic,88877.msg1392938.html#msg1392938

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Betsy

[mysterylover]

I had to do the hard reset and it worked, thanks so much!

[jbcohen]

Unfortunately your troubles are not over.  If it happened once it can happen again so it would be a excellent precaution to figure out why this happended in the first place.

[Annim05]

My Kindle has frozen 3 times now in 2 days.   I don't know whats causing it should I exchange it for a new one?  I have a 90 return policy through the store it was purchased at.

[Annim05]

Yes.  I had to do a hard restart each time this has happened because it would not respond to anything else I did.   How do I figure out what is causing the problem?

[Morf]

If you've only had it for a few days then yes, I would get it swapped straight away.

If you've had it for a while and it has only just started freezing then it might be worth thinking about what might have changed to cause the problem - for instance, did it start after you downloaded a new book? This may be a sign of an indexing problem. To check this, search for a nonsense word (xgdfehxsa or something like that). If the search results show there are unindexed books, try again in a few hours. If it still shows unindexed books there may be a problem with the book, try downloading it again.

Unless you can find something wrong fairly quickly I would contact Kindle Customer Services (http://www.kindleboards.com/index.php/topic,73465.msg1181468.html#msg1181468) and discuss it with them.