UK Kindle 4 Screen freeze

[KindleCatlady]

Hi everyone - I have had a Kindle for a whole week! I Love it and when the screen froze for no apparant reason (not low charge, not pressed any buttons etc) I thought I was going to be Kindle-less  However, Here in the UK we have different versions to the US, but I managed to find the solution - push the on/off switch for 15 - 20 seconds - this is called a hard reboot - if it still doesn't work, plug it in and charge it up and then perform the (nearer 30 seconds I found) hard reboot - it hasn't lost any data, or filing or anything I had done today - and it hws just switched on the screen saver so I know all is well again!
Hope this helps!
 

[Linjeakel]

Hi KindleCatLady and welcome to Kindleboards!

Thanks for the advice - we've also found that doing a restart often helps to solve a lot of glitches like that - in fact it's the first thing I try!

Now you're here I hope you'll stick around and have a look through all our boards - there are lots of interesting conversations going on and plenty of book recommendations etc, not to mention accesssories! Please feel free to join in.

[champ_i]

So what do you do when it freezes AND the reset button does not work?  You talk to Amazon and they send you a replacement.  Very annoying!!!!

[Ann in Arlington]

So what do you do when it freezes AND the reset button does not work?  You talk to Amazon and they send you a replacement.  Very annoying!!!!

Well, I'd characterize it as mildly annoying, since you'll have to reload any books.  But I think it's great customer service.

But to add onto Linda's suggestion. . . it is also good to charge it up if it's freezing and not responsive.  That will often fix things as well.