Leslie
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« on: December 20, 2011, 05:29:48 PM » |
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This has been a problem with my Touch since it arrived 3-4 weeks ago, but I didn't fully believe it until I really put the device through its paces over the past week while I was intensely working on Kindle Touch for Dummies.
The problem? It doesn't download promptly. It doesn't seem to matter if I am on WiFi or 3G.
I have a subscription to the New York Times so I have something that is queued to download daily. On my mini-K, this was one of the things that impressed me...it was blazing fast, as long as I was in an area with WiFi. On the Touch, not so much.
Even if the WiFi is on (and has been left on), things don't seem to download without some "nudging." Just this evening, I had to select "sync and check for new items" four times before the paper (and another document) downloaded. The first three times it said "Connecting" but never said "Checking for New Items." Finally on the fourth time it did.
This is a consistent problem. Sometimes I have gone to my Amazon account to make sure the paper is there, waiting for me. It is. Sometimes I have to "push" the paper to my Touch. I can't think of one instance in the time I have owned this device that the paper has downloaded totally automatically without repeated requests or other interventions from me. This never, or at least rarely happened with the mini-K or my Kindle Keyboard.
Anyone else have this problem? Now that I've actually realized it is an issue, it's very annoying.
L
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VictoriaP
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« Reply #1 on: December 20, 2011, 05:35:00 PM » |
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Leslie, silly question because you probably have, but did you try a hard reset? The only time I was having download problems (along with store access issues and a bit of sluggishness), a single hard reset cleared it all. I haven't had any issues since.
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"If you will practice being fictional for a while, you will understand that fictional characters are sometimes more real than people with bodies and heartbeats." -- Richard Bach, "Illusions"   K2--"Calypso" 2/27/09 with Screensaver and TedSan's font hacks (CModNarrow); iPad 16gig wifi Currently reading...no idea. Trying to decide from the overflowing TBR "pile" and not making any headway! |
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MsBea
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« Reply #2 on: December 20, 2011, 05:37:11 PM » |
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I had the same problem today..Like you I had to sync and check twice before the download happened. I have the wi if only
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Sandpiper
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« Reply #3 on: December 20, 2011, 05:51:24 PM » |
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I've had to sync and check a few times to get something downloaded. I have wifi + 3G. Can anyone answer my question in this thread? |
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« Last Edit: December 20, 2011, 05:55:48 PM by Sandpiper »
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Leslie
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« Reply #4 on: December 20, 2011, 06:44:46 PM » |
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Leslie, silly question because you probably have, but did you try a hard reset? The only time I was having download problems (along with store access issues and a bit of sluggishness), a single hard reset cleared it all. I haven't had any issues since.
It's not a silly question but I have done multiple hard resets, mostly because I was testing things for the book (how long I had to press the button, etc.) So yes, that's been done but I am still having the problem. L |
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I'm just a lonesome cowboy...missing my own true love. |
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Leslie
Member 24!
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Monday and Dempsey in Maine!
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« Reply #5 on: December 20, 2011, 06:45:25 PM » |
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I had the same problem today..Like you I had to sync and check twice before the download happened. I have the wi if only
Okay, so interesting that it is not necessarily a 3G problem. Thanks for the info! |
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I'm just a lonesome cowboy...missing my own true love. |
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Kathy
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« Reply #6 on: December 20, 2011, 06:48:25 PM » |
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I haven't had this issue at all. I have the WiFi only and I've been downloading a lot of books. Even indexing has been quick.
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ElaineOK
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« Reply #7 on: December 20, 2011, 07:17:40 PM » |
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Thanks for posting about this. I have never enabled my wifi, and I thought the slow downloads were a sign that Amazon was throttling 3G.
Elaine
Norman, OK
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chocochibi
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« Reply #8 on: December 21, 2011, 05:23:00 AM » |
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I had that happen yesterday with a book. I synced and checked about a dozen times and nothing, then opened the kindle store and went back to home and it downloaded as soon as I went back to the home screen.
Oh and I have the 3G model, but it was connected to wi-fi at the time.
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« Last Edit: December 21, 2011, 05:33:25 AM by chocochibi »
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Betsy the Quilter
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« Reply #9 on: December 21, 2011, 05:36:58 AM » |
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I haven't noticed it, but then I don't read it much first thing in the morning (I'm on KindleBoards  ). By the time I get to the Touch, the Amazon Daily and any books are there without me doing anything. I have WiFi only and leave it on all the time.... Betsy |
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Ann in Arlington
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« Reply #11 on: December 21, 2011, 06:31:53 AM » |
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Yeah, I'd say so. The new daily stuff comes down immediately I wake up my Basic Kindle or Fire each morning. And I played with Betsy's Touch and downloaded something and it came right away. . . .it does sound like something's not right. THAT said. . . the new Fire update just came out so it's possible the servers have just been busy lately. . .still, I didn't have a problem this morning.  |
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Ann Von Hagel Arlington, VA  |
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LauraB
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« Reply #12 on: December 21, 2011, 07:07:57 AM » |
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My papers come just as fast on my touch 3g as they did my k3 3g. Maybe you are on the right track about calling?
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Number of books I've read in 2010: 43
Number of books I've read in 2011: 42 + the Bible
Books 2012: January 5; February 3; March 6; April 5;
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Kathy
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« Reply #13 on: December 21, 2011, 08:50:58 AM » |
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I would definitely call CS. Everything is downloading on mine and I have the WiFi only. I was worried not getting the 3G, but so far it has been great.
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kinkobo
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« Reply #14 on: December 21, 2011, 09:30:48 PM » |
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I have the exact same problem on my Touch 3G and have had the problem since the day I received it (over a month ago now), so I don't think it's a busy server issue. Hard resets do not fix the problem. It's my biggest complaint with the Touch, which I am very fond of otherwise. (Second biggest complaint: with numbered footnotes, it's almost impossible to accurately hit the numbered link, and my fingers are small.)
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VictoriaP
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« Reply #15 on: December 21, 2011, 09:35:17 PM » |
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That definitely sounds like a call to CS is in order. Mine is still just flying through downloads--after the 3G only on the K2, wifi delivery speeds are actually kind of stunning on the Touch. And I'm not having any trouble getting things to queue when wifi is off--turn it on and they're downloaded almost before I notice it.
So for those of you having issues, if a hard reset didn't fix it, please do call Amazon. Something is definitely not right.
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"If you will practice being fictional for a while, you will understand that fictional characters are sometimes more real than people with bodies and heartbeats." -- Richard Bach, "Illusions" K2--"Calypso" 2/27/09 with Screensaver and TedSan's font hacks (CModNarrow); iPad 16gig wifi Currently reading...no idea. Trying to decide from the overflowing TBR "pile" and not making any headway! |
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corkyb
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« Reply #16 on: December 21, 2011, 09:58:59 PM » |
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I have this problem also Leslie. That and spontaneous resetting. I almost returned it because of that, but didn't take any action in that regard.
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Sandpiper
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« Reply #17 on: December 21, 2011, 11:12:04 PM » |
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I have had spontaneous resettings also.
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« Last Edit: December 22, 2011, 07:49:51 AM by Sandpiper »
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My bro beagle (1954-1966). I still miss him big time. His last collar hangs on my bedpost.
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LauraB
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« Reply #19 on: December 22, 2011, 07:37:52 AM » |
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As I pointed out to the CS rep, I have to wait until tomorrow when I get the paper again. She said that if I do need to sync multiple times, to call again and they'll replace my Touch.
L
Your more patient than I am ! I'd to one of the 14 day free to another newspaper to find out right away, but patience has never been my strong point, still I think it could be worth a try to test today  |
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Number of books I've read in 2010: 43
Number of books I've read in 2011: 42 + the Bible
Books 2012: January 5; February 3; March 6; April 5;
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Sandpiper
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« Reply #20 on: December 22, 2011, 07:53:07 AM » |
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I read some of the online help yesterday and did a reset (from the menu, not by pushing the button). This morning it took six syncs to get the paper, so I called customer service. She had me do a hard reset by holding the button for 35 seconds. She made a big deal about the 35 seconds--apparently the manual says hold it for 20 seconds. Anyway, my Touch reset itself. As I pointed out to the CS rep, I have to wait until tomorrow when I get the paper again. She said that if I do need to sync multiple times, to call again and they'll replace my Touch.
L Sometimes I'm not that patient either. Wait 24 hours to find out?! Please let us know. |
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My bro beagle (1954-1966). I still miss him big time. His last collar hangs on my bedpost.
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Kathy
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« Reply #24 on: December 24, 2011, 07:35:23 AM » |
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Back to square one. It took 12 taps on "sync and check for new items" before the paper downloaded this morning. Sigh...
L
Time to try a new one. When I was having problems with the K2 it was a pain to keep getting new ones. Once I got a good one I was happy I switched out. |
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