Selling Baby (Mini, K4, etc.) Kindle

[Vicki G.]

I'm not sure if this is the place to put this or even if it is an appropriate question for Kindleboards.  I would just like to get the opinion of others on what I should do.

I bought a Kindle (Baby) in October, the 15th to be exact.  It was the model with Special Offers, which I ended up doing a buy-out on so we're looking at $109, instead of $79.  When I first got it, I was absolutely in love.  But as time went by, I started having issues with pressing the page turn buttons.  Now, I will be the very first one to admit that it could very well be operator error.  The left side turned fine, easily, the right side just seemed to be at the wrong angle for me to press it down.  I futzed around and futzed around with it.  Finally, after a few discussions, someone recommended I look at the Touch.  While it isn't without a problem or 2, it works beautifully for me.  (Problem not really the device but once again, the user.  Like goofing up and dragging your finger across the screen when handling the device without having locked the screen!    Anyway, I digress.

I would like to sell the Kindle because I have no use for it nor even anyone to give it to.  I had a couple of cases for it and I was able to return those but the time has elapsed on the return for the Kindle itself.  Do you think, given the problems I've had that I should sell it?  If so, how much?   

I would appreciate any thoughts.  Thanks!
 

[Cardinal]

Besides mine, I have played with the model at Best Buy and my friends and none of them needed any futzing to turn the page.

It comes with a one year warranty.  I'd suggest calling Amazon and telling them the problem to see if they have any solutions.  They might send you another one which you can easily sell.

[pitbullandfire]

It comes with a one year warranty.  I'd suggest calling Amazon and telling them the problem to see if they have any solutions.  They might send you another one which you can easily sell.

x2  You'll have a better chance to sell with confidence if you get another one from Amazon...

[Kathy]

Amazon would probably refund your money. Call Kindle CS and tell them the issue and if they decide it is a defect with the Kindle they will give you credit.

[Holly]

I'd call Amazon as well.  They might give you a credit to upgrade to the touch.  The other question I would have is whether when this kindle K4 is reregistered to someone else, does it revert to the SO kindle?  This could have an impact on your selling price should you decide to go that route. 

[Ann in Arlington]

It's definitely worth it to contact Amazon in case it's a problem with the device. . . .if you explain that the buttons don't seem to work, they'll likely exchange it.  I would NOT expect them to let you return it for refund or credit as it's been more than 30 days.

Either way, if you do decide to sell it, there's a "Marketplace" board down below where you can probably find a buyer.  Though I wouldn't expect you'd be able to get the full $109 for it.

Amazon also has an 'electronics trade in' program, but I'm sure you'd get a better price trying to sell to someone here. . . . .

[Vicki G.]

Well, I called Customer Support and got one of the 'English as a second language' reps.  I explained the situation and she put me on hold to inquire about the policy.  When she returned, she said I could return it.  Nothing was mentioned about the fact that it was faulty.  She said that she had no idea how much of a refund I would get but it wouldn't be the full $79 as it was past 30 days.  I asked about the $30 to buy out the Special Offers and she started talking about something else I had purchased.  She did e-mail me with the return label so it looks like a 'wait and see' situation now.  Over all, a very strange experience.

[wdeen]

Check with Amazon support. They're great about helping with problems. And, they usually jump right on it.

[Kathy]

Make sure you are talking to Kindle Customer Service. You will have a much different experience.

[Vicki G.]

Yes, I was.  I made sure I called Kindle Customer Service.  Kinda disheartening, to say the very least.

[Kathy]

That is when you ask for a supervisor or just call back and get a 2nd person. I think they have a lot of temp workers right now and they aren't as accommodating.

[Ann in Arlington]

That is when you ask for a supervisor or just call back and get a 2nd person. I think they have a lot of temp workers right now and they aren't as accommodating.

I wouldn't characterize it as being less accommodating, just that the newer reps are probably not authorized to make some decisions. . .or may not be fully aware that they are.  I'm reasonably sure they're trying to help.  But, yes, sometimes calling back and talking to another rep, or politely requesting to speak to a supervisor does help.

[Kathy]

I wouldn't characterize it as being less accommodating, just that the newer reps are probably not authorized to make some decisions. . .or may not be fully aware that they are.  I'm reasonably sure they're trying to help.  But, yes, sometimes calling back and talking to another rep, or politely requesting to speak to a supervisor does help.

Wasn't criticizing, just know from experience that asking for a supervisor or just getting a different CS rep you can get better results.

[Ann in Arlington]

Wasn't criticizing, just know from experience that asking for a supervisor or just getting a different CS rep you can get better results.

Oh, I agree:  It's just that I read 'not being accommodating' as an intentional effort to not be helpful.  And I think it's rather more a function of not having the experience nor having been given the authority to make certain offers.  

[Vicki G.]

First of all, thanks to everyone for your input.  I really was perplexed over what I should do.  So here is the outcome.  I called back once more this morning and got another person who didn't sound so good so I...  uhhhhh.... accidentally hung up.    Then called back at lunch, selected a different number on the menu, the one for a damaged Kindle and got a young man who immediately put me at ease, perhaps because he asked me to hold on a minute while he read my file.  Some do, some don't, best to move on to one who does.  Put you at ease, that is, that they know what they're doing.  Anyway, I told him what had happened.  He said it was too late for a return for a refund but they would send me a new K4.  I said ok, but the girl had sent me the e-mail with a return label, what should I do with that.  He saw that in the record and said they would honor that as a "special return".  I told him that she didn't know how much they would refund me and didn't seem to know what I was talking about when I asked about the Special Offers buy-out amount.  So here's the bottom line.  Amazon will give me an 80% refund on $109.  A very satisfying ending.  Once more, Amazon CS comes through.  And thanks to those who told me to call back.  That's what I always did in the past. 

[Kathy]

That's great. Sounds like a good solution.

[Lursa (aka 9MMare)]

I'm glad that Amazon worked with you. As it seems most expected them to.

Seems like a much better resolution than selling a presumably defective device.