You've tried the things we'd suggest: a restart via the software or hardware.
Contact KINDLE customer service. . . .via the kindle support page at Amazon. . .also, phone numbers are in a post pinned to the top of this board. That behavior doesn't sound right. I expect they'll send a replacement out right away with a return shipping label so you can send back the defective one. Though they may have some other tricks you can try first. . . .
I just got off the phone with them a little while ago. The Kindle CS transferred me to a "specialist" who just had me do a factory reset. Because my Kindle was at about 75% charged, he suggested I turn it off, plug it in and let it get up to a full charge before using it again (as normal). He said if I still had problems, to let them know and their engineers could look into it more. He said he couldn't see anything wrong with my Kindle on his end. I hope he's right. We'll see how it goes! Last night my KT was so whacky it restarted three times in about five minutes and I ended up reading on my iPod touch.
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