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Tatiana
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« on: January 02, 2012, 09:14:00 AM » |
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DH told me last night that his adapter gets quite hot when it is charging his Fire. Also, he noticed last night that the Fire device itself was very warm on the side where the adapter cord goes into the device. Has this happened to anyone else? Is it normal? Is it a contact Kindle CS issue? Opinions appreciated.  |
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"You can never get a cup of tea large enough or a book long enough to suit me." C.S. Lewis
“If you are cold, tea will warm you; if you are too heated, it will cool you; if you are depressed, it will cheer you; if you are excited, it will calm you.” William E. Gladstone, Prime Minister of Great Britain
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Betsy the Quilter
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« Reply #1 on: January 02, 2012, 09:17:39 AM » |
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While it's common for adapters to become warm when charging (at least most of mine do), "quite hot" is not normal. And if the device is uncomfortably warm, I don't believe that is normal. My Fire doesn't do that.
We did have at least one member report this to Kindle CS, and I believe they received a replacement Kindle. Kindle CS numbers are at the top of the Tips, Tricks and Troubleshooting thread, where I am moving this.
Let us know what you decided!
Betsy
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"The future belongs to those who believe in the beauty of their dreams." -Eleanor Roosevelt
"Until I feared I would lose it, I never loved to read. One does not love breathing." -Scout in To Kill a Mockingbird
"Oh come on! Stake through the heart. A little sunlight. It's like falling off a log" -Buffy, the Vampire Slayer |
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BTackitt
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« Reply #2 on: January 02, 2012, 10:38:33 AM » |
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Mine was the one I think Betsy is remembering.. It got painfully hot when charging and even under normal use while unplugged. A three minute phone call with Kindle Customer service had a new Fire in hand 2 days later, hot one went back to them.
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Betsy the Quilter
Woman in Charge
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Status: Shakespeare
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I'm here to help. Really.
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« Reply #3 on: January 02, 2012, 10:43:13 AM » |
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Thanks, I couldn't remember who it was...
Nice avatar
Betsy
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"The future belongs to those who believe in the beauty of their dreams." -Eleanor Roosevelt
"Until I feared I would lose it, I never loved to read. One does not love breathing." -Scout in To Kill a Mockingbird
"Oh come on! Stake through the heart. A little sunlight. It's like falling off a log" -Buffy, the Vampire Slayer |
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Tatiana
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« Reply #4 on: January 05, 2012, 07:08:25 AM » |
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DH bought a 2nd charger so he could have one at home and one at work (he hates carrying it back and forth). The new one stays "nice and cool" he reports so he called KCS last evening and reported his "hot one". They gave him a promotional credit to cover the cost of purchasing a new charger to replace the hot one and told him to toss the bad one out. The replacement charger will be delivered tomorrow. He's a happy camper. It's his first dealing directly with KCS and he was amazed by their service.
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Logged
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"You can never get a cup of tea large enough or a book long enough to suit me." C.S. Lewis
“If you are cold, tea will warm you; if you are too heated, it will cool you; if you are depressed, it will cheer you; if you are excited, it will calm you.” William E. Gladstone, Prime Minister of Great Britain
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Betsy the Quilter
Woman in Charge
Global Moderator
Status: Shakespeare
Online
Gender:
Alexandria, VA
Posts: 30891
I'm here to help. Really.
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« Reply #5 on: January 06, 2012, 04:39:41 AM » |
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Yay, Tatiana!
Yes, we love Kindle CS here.
Betsy
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"The future belongs to those who believe in the beauty of their dreams." -Eleanor Roosevelt
"Until I feared I would lose it, I never loved to read. One does not love breathing." -Scout in To Kill a Mockingbird
"Oh come on! Stake through the heart. A little sunlight. It's like falling off a log" -Buffy, the Vampire Slayer |
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